Frequently Asked Questions
Do you allow children?
The Inn is regarded as a quiet escape and romantic getaway for most of our guests, and we work hard to foster that environment. Since it is not an appropriate environment for children, no one under the age of 18 is permitted at the Inn at any time. Unfortunately, we cannot make any exception.
- How do I reserve a room?
Are all your rooms non-smoking?
Smoking (including the use of e-cigarettes) is strictly prohibited inside all of our buildings. Outdoor smoking is permitted on the private outdoor decks directly connected to some of our guest rooms, as well as outdoors, with ashtrays provided in numerous public areas. Failure to adhere to this policy will result in a fee of $500 per room night to cover cleaning charges.
Where can I find rates for crowne pointe inn?
Rates are available on-line or by calling your personal escape planner at 508-487-6767
What are the check-in and check-out times?
Check-in time is after 3:00pm and check-out time is 11:00am.
Do you provide parking?
Parking is provided on a first come first serve basis. We have 24 spots and 35 rooms. We are unable to accommodate over-sized vehicles such as extended SUVs, large trucks, commercial vehicles, and RV's. Owners of such vehicles will need to park at the municipal lot conveniently located 50 ft away from our font door and will be responsible for any parking fees.
Do the rooms have coffee makers?
Yes, each room has its own Keurig coffee maker complete with gourmet coffee.
What is your cancellation policy?
As an independent hotel located in a remote resort community, making a reservation with us is very different than making a reservation in a hotel in a major city or other destination, so it is critical to understand this policy when making reservations. Please consider your reservation as final when it is made. A 50% deposit of your entire stay (minimum 1 night) is taken at the time the reservation is made (Memorial Day to Labor Day) Cancellations or shortened stays will require at least 14 days notice prior to the arrival date in order to avoid full forfeiture of your deposit. At all other times we require 7 days notice. As is common in resort locations, there are no refunds for shortened stays, late arrivals or early departures.
A fee of $75.00 + tax will be charged to all cancellations regardless of notice.
Please note that during holidays and special events we have minimum stays which must be adhered to when making a reservation and cannot be shortened after the reservation has been made. Please call or email us if you have any questions about minimum night stays.
We cannot be responsible for illness, family emergencies, work conflicts or inclement weather, or any other unforeseen events. We strongly recommend purchasing trip cancellation insurance, available at a nominal cost from any travel agency or online at travelguard.com or insuremytrip.com. This is a minor cost option to protect yourself.
Is there a safe deposit box available?
Yes, each room is equipped with a laptop-size electronic safe.
Do you have Wi-Fi available to your guests?
The property is equipped with complimentary wireless throughout. Due to Provincetown's geographical location we cannot guarantee uninterrupted 24 hour internet access. If uninterrupted wifi is critical for you we strongly recommend bringing a wireless card from one of the major networks (AT&T, Comcast etc.) We also offer complimentary use of a computer with internet access and printer. This is located in our Club Room for your use.
Is there always a minimum stay requirement?
Usually over weekends and predominant holidays there are minimum sty requirements. Call for more details: 508-487-6767.
How do I purchase a gift card?
Gift Cards for Crowne Pointe Historic Inn & Spa can be purchased online or by calling 508-487-6767. Gift cards can be used for accommodations, dining, shopping, and spa services, and are the perfect gift for any occasion.
Does the Gift Card have an expiration date?
Yes, seven years from the date of purchase.
Can I purchase a gift card and have it sent to someone other than myself?
Yes you can order a gift card to be sent to someone else.