Frequently Asked Questions
What is your cancellation policy?
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What is your cancellation policy?
As an independent hotel located in a remote resort community, making a reservation with us is very different than making a reservation in a hotel in a major city or other destination, so it is critical to understand this policy when making reservations. Please consider your reservation as final when it is made. A 50% deposit of your entire stay (minimum 1 night) is taken at the time the reservation is made (Memorial Day to Labor Day) Cancellations or shortened stays will require at least 14 days notice prior to the arrival date in order to avoid full forfeiture of your deposit. At all other times we require 7 days notice. As is common in resort locations, there are no refunds for shortened stays, late arrivals or early departures.
A fee of $75.00 + tax will be charged to all cancellations regardless of notice.
Please note that during holidays and special events we have minimum stays which must be adhered to when making a reservation and cannot be shortened after the reservation has been made. Please call or email us if you have any questions about minimum night stays.
We cannot be responsible for illness, family emergencies, work conflicts or inclement weather, or any other unforeseen events. We strongly recommend purchasing trip cancellation insurance, available at a nominal cost from any travel agency or online at travelguard.com or insuremytrip.com. This is a minor cost option to protect yourself.