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Frequently Asked Questions


  • How do I make my reservations for spa treatments?
  • What should I wear to the spa?
  • When should I arrive for my visit?
  • What is the Shui Spa cancellation policy?
  • Who will be performing my spa treatment?
  • Are the products used in the Spa treatments available to purchase?
  • What about my jewelry and valuables?
  • Can someone help me decide on the best treatments or therapies?
  • Is there a limit to the number of treatments I should plan in a day?
  • What if I have special health considerations?
  • What do I wear during my treatments?
  • How long should I stay in the sauna or steam room?
  • Should men shave before their facial treatments?
  • What if I'm late for my appointment?
  • Spa Etiquette
  • What is the minimum age requirement for access to the spa?